If limits are exceeded
If play goes off plan, talk to support right away; a two-minute call often stops a big mistake sooner
Use bkash, Nagad, or Rocket; set a budget first; if unsettled, pause your account and return later
Helpline: 01711-000111
Hours: 9am to 11pm
Languages: Bengali, English
Helpline: 01711-000222
Hours: 10am to 10pm
Language: Bengali
Helpline: 01711-000333
Hours: 10am to 9pm
Languages: Bengali, English
Helpline: 01711-000444
Hours: 9am to 10pm
Language: Bengali
Helpline: 01711-000555
Hours: 9am to 9pm
Language: Bengali
For quick talk Contact Page There, live chat and email are available
If play goes off plan, talk to support right away; a two-minute call often stops a big mistake sooner
Use bkash, Nagad, or Rocket; set a budget first; if unsettled, pause your account and return later
Anger, fatigue, or worry while playing makes decisions unreliable; self-exclusion helps during those times for you
Many Dhaka users log in during the day rather than at night, making mood lighter and fewer mistakes
Check if your account is at risk first; conversation starts with three small questions
Daily time, spending limits, and notifications can be set together; this makes safe play easier
You can set a temporary pause or self-exclusion; steps to resume are clearly explained
Decide how long you stay per day in advance; the rule is small, but the impact is big
If you want to block your account for a few days, choose this option; it reduces pressure and keeps a clear head
If a long session occurs, the system prompts a reminder; taking a break becomes easy
Don't mix game money with daily expenses; keep separate accounts to reduce mistakes
If sleep is low, decisions become weak; a 20-minute break is often enough
Tell a friend or family member you are taking a break; it's not embarrassing, it's a smart move
For more instructions Help Center There you'll find steps to log in and change settings
If you have an existing account, log in to bdjackpot and open self-exclusion, limits, and notifications. Many Dhaka users do not do it at night, but change the settings during the calm afternoon.
If something feels uncomfortable, stop then. Contact Do it, or Help Go to page